Shipping & Returns

Shipping

Thank you for choosing Bevilacqua Firenze. Please review our shipment policy to ensure a smooth and transparent shopping experience.

  1. Order Processing Hours:
    • Orders are processed from Monday to Friday, between 9:00 AM and 5:30 PM CET.
    • Orders placed during the weekend will be processed starting from the following Monday morning.
    • Orders placed during festivities will be processed from the following working day.
  2. Delivery Time:
    • Depending on the destination country, orders can take between 1-10 business days.
    • For orders delivered to Italian locations, delivery is free of charge and will take between 2-6 business days.
    • International deliveries are subject to a shipment fee, automatically calculated at the moment of checkout.
  3. Shipping Territories:
    • Shipments are limited to the territories and nations provided on our website.
    • Purchase requests from countries not included among those shown at the time of purchase will not be accepted by bevilacquafirenze.it
  4. Customs and Import Duties:
    • Shipments to countries outside the European Union may be subject to customs fees, import duties, and local taxes according to the laws of the country of residence.
    • Shipments to these countries will be delivered DDU (delivery duties unpaid).
  5. VAT Exemption:
    • Customers residing in countries outside the European Union are exempt from VAT.
    • Countries that are part of the European Community include: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

We strive to provide accurate and up-to-date information regarding shipping policies. Please refer to our website for any updates or changes to our shipment policy. If you have any questions or concerns, feel free to reach out to our customer support team  at customercare@bevilacquafirenze.it

Returns

Thank you for shopping at bevilacquafirenze.it. We understand that sometimes you may need to return a product, and we are here to make the process as simple as possible. Please review our return policy below:

  1. Return Request Period:
    • We accept returns of items purchased on bevilacquafirenze.it if requested within 15 days from when the order is received.
  2. Shipment Fee:
    • Customers are responsible for covering the return shipment fee associated with the return.
    • Taxes and duties as calculated on the original order will not be refunded.
  3. Return Process:
    • Once your return is received, it will be inspected.
    • You will be notified within 1-3 business days whether your return is accepted or declined.
    • If accepted, your refund will be processed and applied to the original method of payment.
  4. Refund Timeline:
    • Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times between financial organizations.
  5. Return Conditions:
    • Items must be unused and in their original condition with all tags attached.
    • Returns that do not meet these requirements will not be accepted.
  6. Initiating a Return:
    • To start a return, please send an email with your request to our customer support team at customercare@bevilacquafirenze.it